Xe5 Privacy Policy — User Data Protection

Xe5 respects the privacy of every user in Malaysia. This document clearly explains the types of data we collect, how it’s used, how it’s protected, and your rights as a user of our platform.

Effective date: 1 January 2026. This policy may be updated from time to time — please review it periodically.

1

Information We Collect

Information You Provide Directly
  • Account information: Full name, date of birth, phone number, email address, and username you provided when registering your xe5 account.
  • Payment information: Details related to deposits and withdrawals in Malaysian Ringgit (MYR), including payment methods such as DuitNow, bank transfer, or local e-wallets. We do not store credit card numbers directly.
  • Verification documents: Copies of identity documents such as identification cards or passports requested during the account verification process.
Automatically Collected Information
  • Device and browser information: Device type, operating system, browser version, screen resolution, and IP address used to access the platform.
  • Usage data: Records of pages visited, time spent on the platform, buttons clicked, games played, and general activity patterns within the xe5 platform.
  • Cookies and tracking technologies: Small files stored on your device to facilitate login, save preferences, and enhance overall user experience.
2

Purpose of Data Use and Cookie Policy

How We Use Your Information

  • Processing account registration, verifying identity, and enabling access to all xe5 services.
  • Processing deposits and withdrawals in MYR and ensuring all financial transactions are conducted securely and correctly.
  • Sending notifications related to your account, service updates, or relevant promotions — you can opt out of marketing communications at any time.
  • Detecting and preventing fraud, money laundering, and multi-account abuse that violate the terms of service.
  • Enhancing platform performance and user experience based on aggregated, anonymous usage pattern analysis.
  • Complying with applicable legal obligations in Malaysia, including reporting and record-keeping requirements.

Cookie Policy

Xe5 uses cookies necessary for basic platform functions like login session authentication, as well as analytical cookies to understand user interaction. You can control cookie settings through your browser, but disabling some cookies may affect platform functionality.

Users in Malaysia enjoy xe5’s online entertainment platform with strong data protection at Genting Highlands
3

Data Storage and Security Measures

Xe5 stores user data on servers protected with industry-standard encryption. Access to personal data is limited to staff who need the information to perform service-related tasks. All xe5 personnel handling user data are subject to strict confidentiality agreements.

User account information is retained as long as the account is active and for the required period after account closure to comply with relevant laws and regulations. Once the mandatory retention period ends, data that is no longer needed will be securely deleted or anonymized.

Although xe5 implements reasonable technical and procedural security measures, no data transmission or storage system can be guaranteed 100% secure. Users are also responsible for safeguarding their login credentials. If you suspect any unauthorized access to your account, please contact xe5 support immediately.

Data Encryption All sensitive data is encrypted during transmission and storage.
Access Controls Only authorized personnel are allowed to access user data.
Periodic Review Security procedures are regularly reviewed and updated.
4

Information Sharing with Third Parties

Xe5 does not sell, rent, or trade users’ personal information to third parties for marketing purposes without user consent. However, information may be shared under the limited circumstances below:

  • Payment service providers: Information required to process MYR deposit and withdrawal transactions is shared with authorized payment service providers under binding confidentiality agreements.
  • Legal requirements: xe5 will disclose information when required by Malaysian law, court orders, or instructions from authorized authorities.
  • Fraud prevention: In certain cases, information may be shared with parties involved in fraud or money laundering detection and prevention.
  • Business transfers: In cases of mergers, acquisitions, or asset sales, user information may be transferred as part of the transaction, with appropriate notice given to users.

In all the above cases, xe5 ensures that recipients of information are bound by confidentiality and data protection obligations of equivalent standards.

5

User Rights and Contact Information

Your Rights as a xe5 User
  • Right of Access You have the right to request a copy of the personal data we hold about you. Requests can be made through official support channels.
  • Right to Correction If your information is inaccurate or out of date, you may request corrections via your account settings or by contacting our support team.
  • Right to Deletion You may request account closure and deletion of personal data, subject to legal record retention requirements that may limit this request for a certain period.
Policy Changes and Contact Information

Xe5 reserves the right to update this privacy policy periodically to reflect changes in operational practices or legal requirements. The latest version will always be posted on this page with an effective date. Continued use of the platform after changes indicates acceptance of the updated policy.

For any inquiries regarding this privacy policy, data access requests, corrections, or deletions, please contact us at:

We strive to respond to all privacy-related inquiries within seven (7) business days.

Still have questions about your privacy?

See the FAQ page or log in to manage your account settings directly.

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